Frequently Asked Questions
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What is an escape room?
An escape room is a hands-on mental adventure game. Players are put in a "locked" room and have to use elements of the room to solve a series of puzzles to escape within a set time limit, or having completed a mission. It's a great activity for family or friends as well as corporate team-building because everyone needs to work together to accomplish the goals and "escape the room.”
Will I actually be locked inside of a room?
You are never actually locked in the room. All of our exits are marked and unlocked in case of an emergency.
If you need to use the rest room, take a phone call or you are worried you are going to strangle a teammate, the door is always open.
What if I don't finish in time?
Don't worry! Many people don't finish in time. Our escape rooms are meant to be challenging and fun. If you don't finish in time, your game master will be happy to walk you through the things you missed after your hour is up... we pinky swear we won't lock you up for all eternity.
Will other people be in the room with me?
Depending on the capacity of the escape room you're doing and the size of your group, it is possible that you are paired with strangers. If you want to avoid this then make sure you book the whole room when making your reservation.
Are all rooms suitable for children?
Everyone is welcome to Mass Escape. Keep in mind that the puzzles in our escape room are designed for adults, and young children might find them too difficult to solve. We recommend children be 16 years old, and require that anyone under the age of 16 be accompanied by an adult.
Can I use my cell phone?
Mass Escape hopes to offer a completely immersive experience for our guests. While you may bring your phone inside, it won't help you with the room. We ask that you do not take any photos or video while inside. Optionally, we have lockers available for you to tuck away your phone and other personal belongings while in the room.
What is your cancellation policy?
Tickets are non-refundable.
Where do I park?
After 4 PM, you can park in the Webster bank parking lot across the street. Metered street parking is always available. There is no ticketing after 5pm on weekdays or all day Saturday and Sunday.
What if I'm late?
The show must go on. If you are late then you will have less time to escape the room. Please aim to arrive 10-15 minuets before your game start time and remember that tickets are non-refundable.
I've done all your rooms and want more!
Thanks for being a fan! We do more than just escape rooms, so sign up for our mailing list below and like us on Facebook to stay in the loop. We will let you know about game nights, downtown NB scavenger hunts and other fun activities hosted by Mass Escape. You'll also be the first to hear about our new escape rooms.
Do I need special skills?
No special gaming, science or language skills (other than basic English) are needed to participate in our escape rooms. Some old fashioned deductive reasoning, teamwork, everyday mathmatics and some creative thinking will help you and your team succeed.
When should I arrive?
Please arrive 10-15 minutes before your game start time. Leave enough time to find parking and any team warm-ups you may want to do... deep knee bends, a few laps around the block (None of that is necessary or required.. other than the showing up part.)
Will the game be more fun if I've had a few
Short answer: no.
To "Escape the room" you will need all your wits about you and if drinking makes you smarter, then see a doctor, because you my friend, are a medical marvel.
If you are intoxicated to the point of excess or being destructive to the room, or what we deem as harmful to yourself or others, our gamemasters will end your entire team’s experience without a refund. Please don't make us be no fun.
Is there anyone that shouldn't play?
- Anyone that hates fun.
- Anyone impaired by drugs or alcohol.
- Those who feel compelled to break things. Hulk. Hulk definitely shouldn't play.
Disclaimer: Mass Escape personnel have the right to end any game if an individual is destructive to the room or harmful to themselves or others or intoxicated. (We've never had to do this and don't want to. Be good. Pretty please. )